24. September 2018

Glossary

After-sales management

As the name suggests, this line of business covers all services available to the customer after buying a product or a service. Its main purpose is to ensure customer loyalty.

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24. September 2018

Glossary

Lease-back

Under the lease-back model, the prior owner of a property rents that same property right after selling it, usually to generate liquidity.

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24. September 2018

Glossary

Last mile

The term “last mile” covers the final step in the transportation chain, meaning the delivery to the customer’s doorstep. Last mile logistics providers tend to bundle goods shipments destined for a given delivery area for the sake of efficiency.

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24. September 2018

Glossary

Distribution logistics

The term distribution logistics signifies the totality of steps involved in the distribution of goods from their production all the way to the delivery to the end customer. Distribution in this sense may pass through several stages and include all storage, transshipment and transport processes.

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24. September 2018

Glossary

Batch size

The batch size defines the quantity of products that pass through a manufacturing process without interruption as a single lot.

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24. September 2018

Glossary

General cargo

The term general cargo is applied to transported goods that can be hauled individually and in one piece.

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24. September 2018

Glossary

Intermodal/multi-modal

These terms refer to the combined deployment of various transport modes within a given transportation chain. The most common combination pairs the road and rail transport modes.

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24. September 2018

Glossary

Mezzanine

The term describes an intermediate level above the warehouse floor that may be flexibly developed into work areas and office accommodation.

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24. September 2018

Glossary

Contract logistics

The term refers to a long-term partnership between a manufacturer and a logistics service provider that is based on a division of labour. The collaborative venture is governed by a service contract. Contract logistics may or may not include add-on logistics services.

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24. September 2018

Glossary

Heat map

A heat map uses the colour shading of a temperature scale to graphically represent data.

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